Customer description and recovery process:
Environmentally friendly travel can help reduce emissions. With the development of environmental protection concept, more and more citizens in Macao choose to take public transport directly when they go out. As a result, some bus routes are too crowded to bear the burden. A bus company in Macao decided to open several new bus routes to ease the pressure on bus routes. After months of planning and on-the-spot investigation, the bus company was finally ready to open new routes. However, a few days before the opening of the new routes, the computer storing the data of new route plan suddenly could not be booted up. The colleagues in the company's IT Department found that it was a hard drive problem, and the hard drive also had a strange noise. Because the hard drive contained very important data which was in urgent need of rescue before continuing to carry out the bus company's further work. The colleagues in the IT Department had known about the Company on the Internet before, so they immediately sought help from the Company and asked the Company to deliver data before the new routes were opened. The Company's engineers found that the failure of hard drive was caused by the damage of magnetic head which led to slight scratches on the disk. The engineers immediately worked out a rescue plan to rescue the hard drive after they knew the situation, and finally rescued all the customer's data two days before the new routes were opened. It was verified by the customer that the customer’s important data were complete and the data recovery was successful.
In case of malfunction of hard drive and the need for data recovery, you are advised not to try reading the data again by keeping the computer and hard drive on, for this may cause further damage to the storage device and reduce the success rate of data salvation. You are advised to immediately send the storage device to professional data recovery companies for data salvation. Further damage to the storage device may cause the data unable to be salved.