Customer description and recovery process:
The customer said that a computer that could normally be used could not be turned on after the holidays, and related research equipment could not be used. Then it asked its IT colleagues in the research institute to check it, and it was found that there was a problem with the hard drive of the computer and the computer could not recognize the hard drive when it was turned on. Because there was very important research data in the computer and the computer could not be used, the related research work cannot be continued. The customer had been introduced by friends to the Company, it requested to restore the data in the computer hard drive, and requested that the Windows system should be started normally. Data recovery engineers of the Company used professional tools to check the customer's hard drive, and found that the hard drive's magnetic head was aging, resulting in problems when the data in hard drive was read and written, so the hard drive could not be recognized. Data recovery engineers of the Company replaced and debugged the magnetic head in a dustless environment, and then successfully extracted the original data in the hard drive by using professional equipment. Because the customer requested that the Windows system should be started normally, it was necessary to further repair the original data. Finally, the Company completely repaired the underlying information of the hard drive, and it was verified by customer that the Windows system could be started normally.
In case of malfunction of hard drive and the need for data recovery, you are advised not to try reading the data again by keeping the computer and hard drive on, for this may cause further damage to the storage device and reduce the success rate of data salvation. You are advised to immediately send the storage device to professional data recovery companies for data salvation. Further damage to the storage device may cause the data unable to be salved.